TRIZ
Description
TRIZ is a powerful way to engage counterintuitive thinking to open perspectives and reframe constraints toward solving a problem or redesigning systems (workflows, processes, technical solutions, etc.) to prevent undesirable outcomes. Often this involves addressing the hidden and uncomfortable truths (the elephants in the room) which are impacting the system, its performance, and the ability to deliver desired outcomes.
Inputs
- Participants
- Desired Outcome or Objective (can be crowdsourced in-session)
- Writing and recording implements (post-it notes, pens)
Approach
Split participants into groups of 4-7.
Present the outcome or objective. If one has not been identified, use 1-2-4-All and Dot Voting (or 5 for 25) to identify an outcome or objective to use as the focus issue. Be as detailed as possible, including key elements of the desired result, related measure or metrics for success, and as much detail as feasible.
Optional: Identify the top 1 or 2 most undesirable outcomes or results in relation to the preferred outcome or objective.
Build the Failure State Scenario
Using 1-2-4-All, have each group design a complete system (starting from the same components as their existing system) that would guarantee the objective or outcome could not possibly be achieved.
If using the optional approach, have some groups focus on ensuring that the undesired outcomes are achieved.
Compare the Failure State Scenario to the Current Model
Using 1-2-4-All, have the groups identify the things in their current systems that most resemble the things in the undesired system.
Identify the Critical Components to Fix
Using 1-2-4-All, have the groups ideate on what concrete steps they could take to alter those components within their current systems which are most closely linked to the failure state scenario.
Share the findings, consolidate, prioritize (Dot Voting), and agree on concrete next steps.
Download the TRIZ Facilitation Technique
Fill out the form below to download for free.
"*" indicates required fields