The Flow System™ is a holistic FLOW based approach to delivering Customer 1st Value. It is built on a foundation of the Toyota Production System (TPS/LEAN) and the new Triple Helix of Flow creating the DNA of Organizations.
The Flow System™
THE CUSTOMER FIRST
Without the customer, we have no employees, no investors, no shareholders, and no community. It starts with the Customer 1st.
THE FLOW OF VALUE
Creating a flow of value requires organizations to both organize themselves and execute in such a way to enable Customer 1st outcomes.
TRIPLE HELIX OF FLOW™
The Triple Helix of Flow™ consists of Complexity Thinking, Distributed Leadership, and Team Science. Organizational DNA.
Complexity thinking is a new form of thinking to aid in understanding uncertainty and complex adaptive systems.
Distributed leadership entails leadership that extends horizontally, vertically and every place in-between within an organization.
Team science recognizes that teams are dynamic, cross-disciplinary, multidimensional, and complex adaptive systems.
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The Flow Guide is a consolidated compendium to The Flow System™ and serves as a handy reference, overview, and summary of all of the concepts and components found in The Flow System™.
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"The Flow System shows how to generate and nurture self-organizing teams that mobilize the full talents of those doing the work to cope with dizzying change and complexity, while also drawing on the contributions of those for whom the work is being done–the customers."
—Steve Denning, Forbes columnist, former World Bank executive, and author of multiple books including The Age of Agile.